Refund Policy
1. Overview
Vaishnav Catalyst (“we”, “us”) strives to deliver transparent, premium service to every client. This Refund Policy explains when and how refunds are handled for our consulting, filing and advisory services. By placing an order on vaishnavcatalyst.com, you agree to this policy.
2. Government & Statutory Fees Are Non-Refundable
All amounts paid towards government / statutory charges — MCA, GST, DPIIT, Startup India, Udyam, Trademark, FSSAI, BIS, ISO, GeM, etc. — are remitted to the relevant authority and are non-refundable under any circumstances, including rejection of the application by the authority.
3. Service-Fee Refund Schedule
Our professional service fees follow this schedule:
- Cancellation before kick-off (work not yet started): 90% refund of the service fee. 10% is retained to cover administrative and payment-gateway costs.
- Cancellation after kick-off, before any document submission: 50% refund of the service fee. Work already done, consultations held and resources allocated are non-refundable.
- Cancellation after document submission to the authority / portal: No refund. The service is deemed delivered at that stage.
- Service fully delivered (work completed and files shared): No refund.
4. Bundled & Custom Packages
For bundled packages and custom scope of work, refunds are calculated on a pro-rata basis for the undelivered portion, less a 25% administrative charge on the undelivered portion. Any government/statutory fees paid in advance are non-refundable (Section 2).
5. Subscriptions & Retainers
Monthly or annual compliance retainers, AMC plans and similar subscription services are non-refundable for the period already paid for. You may cancel renewal before the next billing cycle to avoid future charges.
6. Rejection by Government Authority
If a government application is rejected or returned for clarification due to reasons within our control (error, omission by us), we will:
- Rectify and re-submit at no additional service charge, OR
- Refund the proportionate service fee for the rejected component, at our discretion.
If the rejection is due to client-provided information being inaccurate, incomplete, misleading or non-compliant with current law, the service is deemed delivered and no refund is payable. We will, however, support a re-submission on mutually agreed terms.
7. Delays in Client Inputs
If a service is delayed or stalled for more than 90 days solely due to non-receipt of required client inputs (KYC, documents, signatures, approvals), the engagement is deemed closed at that point. No refund will be issued; however, the engagement may be re-opened within 6 months on payment of a re-activation fee (typically 25% of the original service fee).
8. Disputes & Chargebacks
If you have a concern with our service, please contact us first at vaishnavcatalyst@gmail.com — we resolve most issues amicably. Raising an unfounded chargeback or payment dispute in violation of this policy may result in suspension of services and recovery of associated costs.
9. How Refunds Are Processed
Approved refunds are processed within 7–10 business days to the original payment method (Razorpay / UPI / card / net banking). Bank processing time may add 3–5 additional days. Refunds are subject to applicable taxes.
10. Contact for Refund Requests
To request a refund, email vaishnavcatalyst@gmail.com with your name, order/invoice number, payment reference and reason. We will acknowledge within 48 hours and respond with a final decision within 7 business days.
Last updated: June 2026.